Belota Co., Ltd. is committed to strictly protecting customers’ personal information in accordance with Vietnamese law and international security standards. This policy helps customers understand how Belota collects, uses, stores, and protects information when using our website and services.

Purpose of Information Collection

Belota collects personal information for the following purposes:

  • Providing consultation and quotations for conveyor systems and industrial equipment
  • Processing orders, contracts, and sales transactions
  • Improving service quality and enhancing user experience
  • Sending promotional offers and new service updates (with customer consent)
  • Complying with legal requirements from competent authorities when necessary

Scope of Information Collection

The personal information collected may include:

  • Full name
  • Phone number
  • Email address
  • Company address / delivery address
  • Product and service requirements
  • Website access data (cookies, IP address, browser type, access time)

Belota does not collect customers’ bank card information, passwords, or sensitive personal data.

Methods of Information Collection

Belota may collect information through:

  • Contact forms and quotation request forms on the website
  • Phone calls, emails, or messages from customers
  • Interactions via social media or marketing campaigns
  • Cookies and website analytics tools (such as Google Analytics)

Scope of Information Usage

Personal information is used solely for:

  • Consulting, customer support, and responding to inquiries
  • Delivery, contract signing, and payment processing
  • Service improvement and product development
  • Sending promotional information (if approved by the customer)
  • Website administration and system security management

Belota does not sell, exchange, or share customer information with third parties except in the following cases:

  • Shipping and logistics partners for order fulfillment
  • Government authorities upon lawful request
  • Third parties authorized in writing by the customer

Information Storage Period

Personal data will be stored for a minimum of 05 years or until the customer requests deletion.

Information will be removed from the system when it is no longer necessary for the intended purposes or upon customer request.

Individuals or Organizations with Access to Information

Customer information may be accessed by:

  • Belota employees responsible for sales, consultation, and delivery
  • Technical, accounting, and customer service departments
  • Shipping partners (within the necessary scope)
  • Competent authorities as required by law

Information Security Commitment

Belota commits to:

  • Strictly protecting customer information through technical and management measures
  • Not disclosing information without customer consent
  • Preventing unauthorized access, misuse, or modification of data
  • Encrypting data according to international security standards

In the event of a server attack resulting in data loss, Belota will:

  • Notify affected customers within 72 hours
  • Cooperate with authorities to investigate and resolve the issue

Customer Rights Regarding Personal Information

Customers have the right to:

  • Review and check their personal information
  • Request correction of inaccurate information
  • Request deletion or suspension of data processing
  • File complaints if information leakage is suspected

For all requests, please contact:

  • Hotline: 0917 657 946
  • Email: info@belota.vn
  • Address: C63, Thoi An Residential Area, Le Thi Rieng Street, Thoi An Ward, District 12, Ho Chi Minh City, Vietnam

Complaint Handling Mechanism

In case of complaints related to information security, Belota will:

  • Receive feedback via hotline or email
  • Verify the issue within 3–7 working days
  • Provide appropriate solutions and respond to customers
  • Support dispute resolution if necessary

Policy Updates

Belota may update this Privacy Policy from time to time. Any changes will be announced on the website before taking effect.

Belota always places customer privacy and data security as top priorities in all business activities. The collection and processing of personal information are carried out transparently, for proper purposes, and in full compliance with applicable laws. We continuously improve our security systems to ensure customer data is protected at the highest level.

By accessing and using the Belota website, customers acknowledge that they have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website or contact us directly for clarification.

Belota sincerely appreciates the trust and support of our valued customers.