At Belota, we are committed to delivering fast, transparent, and effective support services, ensuring customers feel confident throughout the process of selecting, using, and maintaining industrial power transmission products such as belts, pulleys, and related components. This support policy is designed to ensure every customer receives the best possible experience.

1. Support Objectives

  • Provide timely responses to all customer inquiries.
  • Deliver accurate technical support according to manufacturer standards.
  • Minimize customer downtime to the greatest extent possible.
  • Provide complete product information, pricing, and replacement solutions.

2. Support Channels

Belota offers support through multiple channels:

  • 24/7 Technical Hotline
  • Fast Zalo Support
  • Support Email
  • Belota.vn Website
  • Direct assistance at our warehouse
  • On-site technical support at factories (when required)

Customers may choose any channel that is most convenient for them.

3. Scope of Support

Belota provides comprehensive support across the following areas:

Technical Consultation

  • Identify the correct type of belt or pulley.
  • Calculate belt dimensions based on machine specifications or old samples.
  • Advise on power transmission systems for specific applications.
  • Recommend optimal replacement solutions when products are unavailable.

Installation & Operation Support

  • Provide guidance on proper installation methods.
  • Instruct on how to measure standard belt tension.
  • Advise on pulley inspection and alignment.
  • Assist in troubleshooting common operational issues.

Warranty & Maintenance Support

  • Warranty service in accordance with manufacturer policies.
  • Diagnose the cause of belt failure.
  • Support exchanges for products with technical defects.
  • Provide maintenance schedules to extend belt lifespan.

4. Standard Support Process

Step 1: Receive support request

Information is collected via hotline, Zalo, email, or in person.

Step 2: Analyze request & diagnose issue

Evaluate data such as load, rotation speed, belt size, and operating conditions.

Step 3: Propose support solution

Provide an accurate and practical solution tailored to the customer’s operating environment.

Step 4: Implementation support

Offer installation guidance, supply technical documents, or provide on-site support if necessary.

Step 5: Follow-up & aftercare

Ensure the issue is fully resolved and provide additional recommendations when needed.

5. Response Time

  • 5–15 minutes: Quick inquiries via Zalo/Hotline
  • Within the day: Detailed technical support requests
  • 1–2 business days: On-site factory support (depending on location)

6. Belota’s Responsibilities & Commitments

Belota is committed to:

  • Providing support that is accurate, complete, and timely.
  • Using only verified technical information from official manufacturer documents.
  • Ensuring no misleading or inaccurate information is provided.
  • Protecting customer interests throughout the product’s lifecycle.
  • Accompanying customers during machine downtime, failures, or urgent replacement needs.

7. Support Contact Information

  • Hotline: 0917.657.946
  • Zalo: 0917.657.946
  • Email: info@belota.com.vn
  • Address: C63, Thoi An Residential Area, Le Thi Rieng Street, Thoi An Ward, District 12, Ho Chi Minh City, Vietnam

Belota’s support policy is built on dedication, professionalism, and a strong commitment to customer partnership. We do not simply supply products—we deliver solutions, peace of mind, and the highest level of operational performance for every transmission system. With an experienced technical team and a multi-channel support system, Belota is always ready to resolve any issue quickly and effectively.