At Belota, we place our customers at the center of every activity. Our customer policy is designed to ensure a safe, transparent, professional, and efficient purchasing experience—while safeguarding customer interests throughout the entire process of selecting, using, and maintaining belts, pulleys, and industrial power transmission equipment.

1. Customer Service Objectives

Belota is committed to:

  1. Providing genuine products with clear and verified origins.
  2. Ensuring accurate consultation tailored to actual needs, technical requirements, and machine specifications.
  3. Offering prompt support to minimize downtime for customers.
  4. Maintaining consistent, high-quality service for all corporate and individual clients.

2. Customer Benefits

When purchasing from Belota, customers receive:

Technical Consultation

  1. Accurate belt identification based on application.
  2. Calculations and specifications derived from pulleys or old samples.
  3. Optimized solutions based on durability, cost, and performance.

Transparent Warranty & Return Policy

  1. Warranty according to manufacturer standards.
  2. Support for returns or replacements due to technical defects.
  3. Failure analysis and preventive recommendations.

Post-Sales Support

  1. Guidance on installation, alignment, and scheduled maintenance.
  2. Ongoing support during operation to resolve arising issues.

3. Pricing & Payment Policy

Belota is committed to transparent and competitive pricing, along with convenient and flexible payment options.

Clear quotations – no hidden fees: All quotations are detailed and transparent.

Attractive discount programs: Available for bulk orders, corporate clients, distributors, and long-term partners.

Multiple payment methods:

  1. Bank transfer
  2. COD upon delivery
  3. Direct payment at Belota’s warehouse

We aim to ensure every transaction is simple, fast, and secure for our customers.

4. Shipping Policy

Belota offers nationwide fast delivery:

  1. Ho Chi Minh City: Same-day delivery.
  2. Other provinces: 1–3 days depending on location.
  3. Express delivery: Available upon request.

Careful and protective packaging to ensure product safety.

5. Warranty & Return Policy

Belota applies warranty terms strictly following manufacturer standards to provide maximum customer protection:

  1. Warranty for technical defects originating from the manufacturer across all belts, pulleys, and power transmission products supplied by Belota.
  2. Support for inspection and root-cause analysis to identify technical issues, operating conditions, and external factors.
  3. Product replacement or return upon confirmation of a technical defect under correct usage conditions.
  4. Recommendations for corrective actions or upgrade solutions to improve performance and prevent recurring issues.

Belota prioritizes transparency, responsibility, and customer benefits—ensuring every warranty or return request is handled promptly, professionally, and in accordance with proper procedures.

6. After-Sales Support Policy

Belota is dedicated to long-term customer care:

  1. Monitoring equipment performance after product delivery.

  2. Maintenance recommendations to extend belt lifespan.

  3. On-site technical support at the customer’s facility upon request.

  4. 24/7 assistance for urgent downtime situations.

7. Support Contact Information

  1. Hotline: 0917.657.946
  2. Zalo: 0917.657.946
  3. Email: info@belota.com.vn
  4. Address: C63, Thoi An Residential Area, Le Thi Rieng Street, Thoi An Ward, District 12, Ho Chi Minh City, Vietnam

With professionalism, dedication, and responsibility, Belota not only supplies power transmission products but delivers complete solutions - ensuring optimal performance and total peace of mind for every customer. We are committed to supporting you and providing lasting value for every system you operate.

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